An 'agent boss' is someone who builds, manages, and delegates tasks to agents—tools that can help amplify impact and streamline work processes. This role is becoming increasingly important as organizations shift towards AI-first structures that incorporate both human and agent teams.

To manage agents effectively, it's important to build teams strategically, communicate clearly, and delegate wisely. Start by identifying specific business processes to improve, ask open-ended questions to enhance the quality of work, and refine instructions based on performance. Monitoring productivity gains and business outcomes will also help in assessing their impact.

When building agents, consider the specific problem you want to solve and the data sources they will use. Provide clear goals, context, and expectations to guide their performance. Additionally, ensure they have access to accurate and up-to-date materials, as this will significantly influence their effectiveness.